Returns & Exchanges
At Coway, we stand behind the quality of our air and water purification systems with a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you may return your product in its original condition for a full refund.
Initiate Your Request
Contact our customer support team via the online portal or email within 30 days of delivery to receive your Return Merchandise Authorization (RMA) number.
Pack Your Device
Securely place the unit in its original packaging, ensuring all filters, accessories, and manuals are included to avoid restocking fees.
Ship to Coway
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for transit to our service center.
Inspection and Refund
Once our technicians verify the unit's condition, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing